It may takes 7-14 days for delivery, depending on your location.
After placing the order, we will first check your order and then send the invoice to you within 24 hours. As our old wholesaler, (ordered from us before.) we will check your order priority and prepare inventory items for you, and then send you an invoice with accurate postage. After payment, we will send it to you within 1 working day. And as the new wholesalers,general we could send your parcel to you within 2 working days.
Packaging may be delayed due to shortage of goods. It usually takes 3 to 15 days to replenish the inventory. Once the item is sold out, we will send you an email and will not do anything until you reply. We can provide you with replacement or cancellation services according to your wishes.
Everest Emall can be shipped to most countries except the Crimea region of Cuba, Iran, Syria, North Korea and Ukraine.
Has my order been shipped?
Most orders are usually sent within 24 hours (excluding weekends), sometimes longer. After the order is sent, you will receive an email that has been sent,please check your spam/spam box in case it slips in there. If you can’t find the sending email, please contact us at email@example.com and we can provide you with real-time information about whether the order has been sent. It usually takes 1 to 2 days to ship the package to the carrier’s tracking system.
Does your price include VAT?
VAT only applies to orders within the European Union (EU). When we ship EU orders from Germany/UK, we can provide goods without VAT.
What should I do if my item arrives damaged or damaged?
If your product is damaged, please take a photo and record a video, and then send it to firstname.lastname@example.org. We will arrange new goods within 48 hours. We are not responsible for any damage to boxes, boxes or other packaging. This is the responsibility of the carrier to handle with care,and we can't do anything about it.
Why didn't I receive the confirmation email after placing the order?
There is a good chance that our email will end up in your SPAM/JUNK folder, so please check here. If you still can't find it, please let us know.
I don't have a tracking number, when can I get it?
When you receive the assigned email, it will usually be in it. If you can’t find it, please send us an email to email@example.com to get the latest information about tracking. For more shipping information, please contact us at firstname.lastname@example.org and we will contact you within 24 hours.
At Americtops, we’re committed to you, customer satisfaction is always our top priority.
In order to guarantee our customers an amazing shopping experience, our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.
If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 14 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If you order our item and for some reasons that you may want to cancel the order, it is OK that you can send your request to us via Email: email@example.com, If the parcel has not been shipped,we will cancel your order and refund you.Any orders that have been shipped out order can not be canceled.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, PayPal or original method of payment, within a certain amount of days.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
We do not accept refunds/returns for products that are not damaged or delivered incorrectly.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Our Customer Support Center is always at your service.
If you have more questions, please contact us: firstname.lastname@example.org
We will sort out any issues with faulty items straightaway and reply to all messages within 24 hours.
Company Address: Huinan Industrial Zone, Yucheng Village, Zhangban Town, Taishang Investment Zone, Quanzhou, Fujian, China