It may takes 7-14 days for delivery, depending on your location.
After placing the order, we will first check your order and then send the invoice to you within 24 hours. As our old wholesaler, (ordered from us before.) we will check your order priority and prepare inventory items for you, and then send you an invoice with accurate postage. After payment, we will send it to you within 1 working day. And as the new wholesalers,general we could send your parcel to you within 2 working days.
Packaging may be delayed due to shortage of goods. It usually takes 3 to 15 days to replenish the inventory. Once the item is sold out, we will send you an email and will not do anything until you reply. We can provide you with replacement or cancellation services according to your wishes.
Everest Emall can be shipped to most countries except the Crimea region of Cuba, Iran, Syria, North Korea and Ukraine.
Has my order been shipped?
Most orders are usually sent within 24 hours (excluding weekends), sometimes longer. After the order is sent, you will receive an email that has been sent,please check your spam/spam box in case it slips in there. If you can’t find the sending email, please contact us at email@example.com and we can provide you with real-time information about whether the order has been sent. It usually takes 1 to 2 days to ship the package to the carrier’s tracking system.
Does your price include VAT?
VAT only applies to orders within the European Union (EU). When we ship EU orders from Germany/UK, we can provide goods without VAT.
What should I do if my item arrives damaged or damaged?
If your product is damaged, please take a photo and record a video, and then send it to firstname.lastname@example.org. We will arrange new goods within 48 hours. We are not responsible for any damage to boxes, boxes or other packaging. This is the responsibility of the carrier to handle with care,and we can't do anything about it.
Why didn't I receive the confirmation email after placing the order?
There is a good chance that our email will end up in your SPAM/JUNK folder, so please check here. If you still can't find it, please let us know.
I don't have a tracking number, when can I get it?
When you receive the assigned email, it will usually be in it. If you can’t find it, please send us an email to email@example.com to get the latest information about tracking. For more shipping information, please contact us at firstname.lastname@example.org and we will contact you within 24 hours.