At Americtops, we’re committed to you, customer satisfaction is always our top priority.
In order to guarantee our customers an amazing shopping experience, our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.
If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 14 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If you order our item and for some reasons that you may want to cancel the order, it is OK that you can send your request to us via Email: firstname.lastname@example.org, If the parcel has not been shipped,we will cancel your order and refund you.Any orders that have been shipped out order can not be canceled.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, PayPal or original method of payment, within a certain amount of days.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
We do not accept refunds/returns for products that are not damaged or delivered incorrectly.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Our Customer Support Center is always at your service.
If you have more questions, please contact us: email@example.com
We will sort out any issues with faulty items straightaway and reply to all messages within 24 hours.